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FAQ / Fragen und Antworten
Hier finden Sie Antworten zu häufig gestellten Fragen.
Introduction
What is bitcoin.de?
What is Bitcoin?
Why bitcoin.de?
Requirements for trading
How does trading work on bitcoin.de
Which cryptocurrencies can be traded on bitcoin.de?
What do I need for trading on bitcoin.de?
Do I need my own wallet for trading on bitcoin.de?
Which payment methods can I use for purchases on bitcoin.de?
Registration on bitcoin.de
How do I register as a user at bitcoin.de?
Why is my password not accepted during the registration?
Why don´t I receive the confirmation link?
Why do I receive an error message upon using the confirmation link?
Why do I receive an error message when entering my mobile number?
Why don´t I receive an SMS to verify my mobile number?
How can I activate my bank account on bitcoin.de?
Why do I get an error message when entering IBAN and BIC?
How does the bank account verification via SOFORT-Transfer (Klarna) work?
How can I verify my bank account without using "SOFORT" or "Bitpayment.de"?
I use the PhotoTAN procedure of the Comdirect Bank. How can I verify my bank account?
How does the VideoIdent procedure work?
How does the PostIdent procedure work?
Can I register an account for my company on bitcoin.de?
Purchases of bitcoin and other cryptocurrencies
How can I buy Bitcoins or other cryptocurrencies?
How can I buy Bitcoins or other cryptocurrencies via express-trading
What payment methods can I use for purchases on Bitcoin.de?
Do I have to transfer money (Euro) first to make a purchase?
How can I make my own purchase request on the marketplace?
How does express trading work for purchase requests?
Which fees are charged in case of purchase?
How long does the purchase process take on Bitcoin.de?
Sales of bitcoin and other cryptocurrencies
How can I sell bitcoin or other cryptocurrencies on bitcoin.de
How can I sell bitcoins or other cryptocurrencies via express trading?
What payment methods can I use for sales on Bitcoin.de?
How can I publish my own sales offer on the marketplace?
What fees are incurred when selling?
General questions on trading with cryptocurrencies
What is the trust level?
What consequences and requirements do the individual trust levels have?
How does bitcoin.de provide security for buyers and sellers?
Is bitcoin.de a regulated trading platform?
How can I change my bank account?
How long is an offer to sell or a purchase request valid in the marketplace?
Can I cancel an open sale offer or an open purchase request?
What exactly is the available balance?
How will I be informed about the status of my sales offers and purchase requests?
How do I rate another user?
What happens with the remaining batch when buying / selling partial quantities?
Can I obtain information about the status of my sales offers and purchase requests?
Where can I ask questions about a particular purchase or sale?
Security of your account and help with lost access
What options do I have to secure my account?
Why do I get the error message "User name or password not correct"?
What can I do if I forgot my password?
Are my Bitcoins safe at bitcoin.de?
Why do I not receive the LoginTAN via e-mail?
Why do I receive an error message when entering my LoginTAN?
Why is the one-time password generated by my authenticator not accepted during the login?
How can I restore access to my 2-factor authentication (OTP procedure), if I have secured the secret shared key ("code / key" or QR code)?
How can I restore access to my 2-factor authentication (OTP) if I have NOT secured the secret shared key ("code / key" or QR code)?
How can I have the secret shared key ("code / key" or QR code) displayed again to secure it?
I can not access the email address that my LoginTAN is sent to.
Why is the combination of my password table not accepted at login?
What can I do, if I have lost access to my password table?
How do I change my email address?
Why is the token generated by my Yubikey not accepted at login?
What can I do in case I have lost my Yubikey?
Why do I get the error message "Access from this country not possible" during the login process?
How can I change my current 2-factor authentication (OTP method, password table)?
Sending and receiving of bitcoin and other cryptocurrencies
Can I transfer acquired bitcoin or other cryptocurrencies to other wallets?
Can I keep my bitcoin and other cryptocurrencies in my wallet at bitcoin.de permanently?
How can I transfer bitcoin or other cryptocurrencies to my wallet at bitcon.de?
How can I transfer bitcoin or other cryptocurrencies from my wallet at bitcoin.de to other wallets?
Can I undo a transfer of bitcoin or another cryptocurrency?
Why do the bitcoin or other cryptocurrencies that I have transferred to another wallet not arrive in the target wallet?
Why do the bitcoins or other cryptocurrencies, that I have transferred from another wallet to my wallet at Bitcoin.de, not reach the target?
Why is my account in InOnly mode?
Why should I be attentive, if a third-party provider offers me an investment of bitcoin or other cryptocurrency with a high interest yield?
Can I directly transfer ETH from bitcoin.de to an ICO or Smart Contract?
Whom can I apply to in case of any questions?
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