What can I do if I forgot my password?
Please check if you have entered your password correctly first. Maybe it is a typo, e.g. case sensitive, or you have changed your password recently and you are now entering the old password by habit.
If you have lost your password, you can request a new password for your account on the following page:
https://www.bitcoin.de/en/password
You should then receive an email containing further instructions for resetting your password within a few moments.