Why do the bitcoin or other cryptocurrencies that I have transferred to another wallet not arrive in the target wallet?
Withdrawals are processed very reliably and usually within a few minutes by our system. If you have transferred a cryptocurrency via bitcoin.de and it is not shown in the recipient wallet, you can also check the transaction data in the respective blockchain.
In simple terms, a blockchain is a complete directory of all transactions ever made in a particular cryptocurrency. You can use the blockchain to check the account balance of any address and track their cash flows. First check the destination of your payout in a blockchain explorer of the corresponding cryptocurrency.
See a list of the prevalent blockchain-explorer for the cryptocurrencies offered at bitcoin.de below:
https://blockchain.info/ (Bitcoin, BTC)
https://live.blockcypher.com/btc/ (Bitcoin, BTC)
https://tradeblock.com/bitcoin/explorer/ (Bitcoin, BTC)
https://bitcoinchain.com/block_explorer (Bitcoin, BTC)
https://blockchair.com/bitcoin-cash/blocks (Bitcoin Cash, BCH)
https://btgexplorer.com/ (Bitcoin Gold, BTG)
https://etherscan.io/ (Ethereum, ETH)
https://ethplorer.io (Ethereum, ETH)
https://www.etherchain.org/ (Ethereum, ETH)
On the basis of the respective blockchain you can check again separately, whether the payment you requested at bitcoin.de was successfully executed. If a transaction is visible in the blockchain, but does not appear in the target wallet, the problem lies with the wallet provider and can not be remedied by bitcoin.de.
Please note that our customer service can only offer you limited assistance in handling your own wallet on your computer or storing cryptocurrencies on your own responsibility.
Einen Moment bitte.