Customer information on processing complaints

For general support requests please use our contact form.

If you have any complaints, you can contact the head office of futurum bank AG directly. Please use the e-mail address beschwerdemanagement@bitcoin.de or the postal address futurum bank AG, Beschwerdestelle / Compliance, Hochstraße 35 - 37, 60313 Frankfurt am Main and attach the following information or documents to your complaint

• full contact details for the complainant (name, address, phone number, e-mail address)
• the reason for your complaint
• a detailed description of the process or condition complained about
• an indication of the purpose of the complaint: What do you want to achieve with the complaint?
• if possible, copies of all documents that can help us to understand and process your complaint