FAQ / Fragen und Antworten

I have forgotten the name and the email address of my account.

Please contact our support directy and provide us with as many of the following pieces of information as possible:

- Your first and last name

- Your bank account data (IBAN and BIC)

- IDs of trades you participated in (might be found on your bank account statement)

- Your mobile number

- Your address

- Date of the creation of your account

- Date of the last access to your account

The more information you provide us with the more likely we will be able to help you to restore access to your account.